Sub-processors
The parties behind our services
Interact authoring tool sub-processors
These are the third-party services we directly engage to power your course design, creation, management and packaging workflows, used exclusively by you and your team as you build and maintain training content.
Sub-Processor | Purpose | Nature of Processing | Regions |
|---|---|---|---|
Amazon Web Services Inc | Cloud Infrastructure Provider | We use AWS’s scalable, secure infrastructure to ensure our platform is fast, reliable, and available whenever you need it. | United States |
Stripe Payments Europe Limited | Payment Provider | We leverage Stripe’s secure subscription and payment processing so you enjoy seamless, transparent billing and can focus on using our platform without payment hassles. | Ireland |
Sentry (Functional Software, Inc) | Support / Monitoring | We leverage Sentry’s real-time error tracking and feedback tools so we can quickly identify and fix any software issues, ensuring your experience stays smooth and reliable. | United States |
Google Analytics (Google LLC) | Support / Monitoring | We use Google Analytics to understand environment patterns such as browser versions, device types, so we can optimize performance and deliver a seamless, distraction-free experience tailored to our customer's working environment. | United States |
Loops (Astrodon Corporation) | Customer Communications | We use Loops to deliver timely, personalized emails so our customers stay informed of relevant updates and get the most out of our platform. | United States |
Hotjar Limited | Support / Monitoring | We leverage Hotjar’s insights into the use our platform to help us continuously refine and improve our customer's experience. | European Union - Malta |
Freshdesk (Freshworks Inc) | Support / Monitoring | We use Freshdesk support platform to capture and manage your inquiries so you receive prompt, clear assistance whenever you need it. | United States |
Player sub-processors
These providers support the player your learners use to access, view and interact with the packaged courses you deliver. In the authoring environment you can enable or disable these features on a per-course basis. If they are turned off, no learner data is shared and no communication occurs with these sub-processors.
Sub-Processor | Purpose | Nature of Processing | Regions |
|---|---|---|---|
Amazon Web Services Inc | Cloud Infrastructure Provider | Note: Use of this feature is customer controlled at the time of publishing. We use AWS’s scalable, secure infrastructure for capturing data related to a learner's interactions with a course, allowing course designers to better understand their own users to make improvements. | United States |
Sentry (Functional Software, Inc) | Support / Monitoring | Note: Use of this feature is customer controlled at the time of publishing. We leverage Sentry’s real-time error tracking and feedback tools so we can quickly identify and fix any software issues, ensuring your experience stays smooth and reliable. | United States |
Optional, customer-enabled sub-processors
These integrations only connect when you supply your own account credentials or API key—data flows to these services solely at your direction, for features you choose to activate.
Sub-Processor | Purpose | Nature of Processing | Regions |
|---|---|---|---|
OpenAI | AI Service Provider | This integration only connects when you supply your own API key. Data flows to OpenAI solely at your direction, enabling AI-driven content generation features when you request them. | United States |
Last updated: May 30 2025
